Refund Policy

Last updated: 8 August 2026

We want you to be happy with your order. Because our products ship directly from our fulfilment partner, please note:

• Damaged or incorrect items: contact us at joshonlinesales50@gmail.com within 14 days of delivery with your order number and a photo of the item. We'll arrange a free replacement or refund.
• Change of mind: as a small operation shipping made-to-order stock, we're currently unable to offer returns for change-of-mind purchases. Please check product details (including colour and sizing) carefully before ordering.
• How refunds are processed: approved refunds are returned to your original payment method within 5-10 business days.

This policy does not limit or exclude any rights you have under the Australian Consumer Law. If a product is faulty, not fit for purpose, or significantly different from its description, you are entitled to a repair, replacement, or refund regardless of the above.

Contact Us

Emberly joshonlinesales50@gmail.com